HUMAN RESOURCES

NLB has 3,953 employees. NLB Group is employing 5,245, including the Parent Bank and all subsidiaries. Human resources development in NLB for the past year addressed the needs of the Bank to increase the focus on customer service and sales and continue the process of restructuring and rationalisation of operations. This included the centralisation of business operations and back office support in the merged daughter banks.

NLB continued with investing in employee development, with each employee having an average of 5 days training, the focus being on developing teamwork, sales skills and customer service skills.

The annual review process for all employees now centres on managing by objectives that are linked to the strategic goals of the Bank.

By increasing the mobility of management across the Bank and consequently the transfer of knowledge and experience within the Group, the first step has been taken in achieving a vision of forming a uniform organisational culture.

The Bank also has an active development program for the younger employees with high potential.

With the focus on improving productivity of employees as a strategy in the coming years, the Bank will continue its efforts to remain as "the employer of choice". The recent organisation climate survey in NLB compares favourably with results in other successful Slovene companies.