Accessibility Statement

NLB d.d. is committed to ensuring the accessibility of its digital services in line with the Act on the Accessibility of Products and Services for Persons with Disabilities (ZDPSI, Official Gazette of the Republic of Slovenia, No. 14/23), effective from 28 June 2025. This statement applies to the following digital channels:

• Websites www.nlb.si and www.nlbgroup.com,
• NLB Klik (online bank),
• NLB Klik  (mobile bank),
• Mobile wallet NLB Pay,
• Online trading platform NLB Trading (available at nlbtrading.nlb.si).

We are committed to following the WCAG 2.2 Level AA guidelines and EN 301 549 standard, with the goal of making our digital experience perceivable, operable, understandable and robust – for all users, including those with various disabilities.

Accessibility is not a one-time project, but a continuous process integrated into all stages of planning, development and maintenance of our digital services.

As of the date of this statement, our digital solutions are mostly compliant with legal and standard requirements.

The website www.nlb.si is mostly compliant with ZDPSI and WCAG 2.2 Level AA. Exceptions are being addressed and will be resolved by the end of 2025.

Implemented adjustments include:

• Predictable and keyboard-friendly navigation
• Mobile-responsive layout (reflow support)
• Adequate color contrast for better readability
• Clear and structured text using appropriate font size
• Support for various input methods (touch, drag, enlarged targets)
• Accessible interactive elements with properly sized target areas
• Semantic HTML structure with heading levels (H1–H6) and ARIA labels
• Compatibility with screen readers (including most PDF files)
• Form error identification and supportive messages
• Visible and logical keyboard focus (with minor exceptions to be fixed)

Some non-critical limitations remain (e.g. missing ALT text, inaccessible dropdowns, suboptimal header hierarchy), but they do not significantly affect usability and will be addressed in future updates.

The new NLB Klik online bank, currently being rolled out to all users, is mostly compliant with WCAG 2.2 and ZDPSI.

Improvements include:

• Keyboard navigation with visible and logical focus
• Responsive design with no loss of information when zoomed
• Adequate color contrast and language tags for screen readers
• Simplified and clear text

Some limitations (e.g. missing ALT tags, color contrast issues, dropdowns and combo fields) will be addressed by the end of 2025.

The mobile app supports landscape mode, screen readers and basic accessibility features. Further improvements are planned by the end of 2025.

The app already supports screen readers. Additional improvements such as better contrast, zoom support and horizontal orientation are planned.

Trading is also available via alternative channels (phone, in person). The platform allows basic zoom functionality. A redesign is in progress to improve accessibility.

Due to technical complexity and frequent updates, improvements are implemented gradually. This applies especially to:

• Color contrast in older modules
• Complex trading interfaces
• Screen orientation for certain mobile features

Where changes are currently not technically feasible or would cause disproportionate burden, updates will be made in future upgrades.

This statement was prepared on 27 June 2025, based on self-assessment, and published on the same date.

If you would like to report an accessibility issue, give feedback, submit a comment or request assistance, you can do so via regular mail, email, or by phone.

Contact:

NLB d.d.
Trg republike 2
1000 Ljubljana
Phone: +386 1 477 2000
Email: info@nlb.si